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Delivery & Returns

COVID UPDATE 11/1/2021 : We are fully operational, our office teams are working from home but our warehouse are still shipping deliveries as normal. Thank you for your patience

We aim to provide an amazing service to every customer below are our standard delivery options. If you're in the US please visit carfume.com for shipping rates.

UK Mainland  - Standard Delivery £1.50 - Orders will be dispatched the following working day (excluding bank holidays and weekends). Expected delivery time from dispatch up to 5 working days. 

UK Mainland - Express Delivery £3.95 - Orders will be dispatched the same day if placed before 10.30am (excluding bank holidays and weekends) orders placed after 10.30am will be sent the next working day. Expected delivery time from dispatch, up to 2 working days.

We deliver internationally, and the price for this varies depending on your location - this fee will be applied at your checkout automatically. 

Current timescales for standard delivery is usually between 3-5 working days but often arrives much sooner.

We currently use Hermes as our main courier.

Returns 

We want you to experience a flash of happiness every time you smell or see your Carfume products. If for any reason you are not happy with your product, please let us know in the first instance by emailing enquiries@carfume.co.uk 

Please note we do not accept any returns on discounted or sale items.

If you are not satisfied with our response, you have the right to return your goods within 14 days of purchase, providing they are within their original packaging and your Carfume has not been opened. If you have opened your carfume, you may be offered a credit note. 

You will be responsible for the cost of returning the goods to us, however we may offer a refund on your postage once the goods have been received safely.

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