Delivery & Returns
We like to be transparent and clear when showing you our terms of delivery. We aim to provide an amazing service and product to every customer and will aim to achieve this on every order.
We deliver in the mainland UK and also Northern Ireland with free delivery on all orders over £20.00.
If your order is under £20.00 you will be charged £1.50 for delivery across mainland UK.
We deliver internationally, and the price for this varies depending on your location - this fee will be applied at your checkout automatically.
We offer next day delivery for £3.95 which guarantees delivery within one working day of your order.
All orders are dispatched the following day from your order being placed.
Current timescales for standard delivery is usually between 3-5 working days but often arrives much sooner.
We currently use Royal Mail as our main courier, however also hold accounts with other national networks who we utilise from time to time.
We want you to experience a flash of happiness every time you smell or see your Carfume products. If for any reason you are not happy with your product, please let us know in the first instance by emailing firstname.lastname@example.org
If you are not satisfied with our response, you have the right to return your goods within 14 days of purchase, providing they are within their original packaging and your Carfume has not been opened. If you have opened your carfume, you may be offered a credit note.
You will be responsible for the cost of returning the goods to us, however we may offer a refund on your postage once the goods have been received safely.